Answers to the Questions Flat Rate Carpet Receives the Most
- What are your flat rates?
Every carpet / rug is unique. Material, size and condition always vary, which means different treatments and solutions need to be found for different situations. The professionals that we send to your home will determine the most appropriate cleaning option for you, based on the above, and will quote you our flat rate price. This is how we are able to provide you with high-quality service at an affordable price.
- Can you clean mattresses to qualify for border control certifications, when moving to Canada or Mexico?
Yes, we can. Our friendly customer service representatives will gladly explain how.
- Are you licensed, bonded and insured?
Yes, we are. With over 13 years experience we are licensed, bonded and insured in all of our service areas.
- Are you a real company, registered with the IRS?
Yes, we are. When choosing a carpet cleaner, it is important to make sure that it is legitimate. Flat Rate Carpet is such a company and is, naturally, registered with the IRS.
- What's your guarantee for the job?
We use the highest standards in the industry in terms of products, equipment and expertise. If you are not 100% satisfied with the result, we will return and review the work carried out, at no charge to you. If necessary, we will re-do the job.
- How many technicians will come over?
The number of technicians arriving at your place will vary, depending on the size of the job. A single technician will be sent for a relatively simple job and up to three for more complex or large-scale work.
- How soon can I have a technician come out to my house?
Depending on the availability of technicians in your area, we will schedule an appointment at your earliest convenience. Usually we are able to dispatch someone the same day or the following day.
- Where are you located?
We have various locations throughout the Tri-State area, while our main location is
777 Meeker Ave, Brooklyn, 11222. We will dispatch someone from the location nearest to you.
- Where can I drop off my rugs?
You can drop it at our main location at 777 Meeker Ave, Brooklyn, 11222. However, we provide a free pick-up & return delivery service throughout the Tri-State Area.
- Are your products safe?
Upon your request, we will use only non-toxic, bio-degradable cleaning agents, to ensure the health and safety of you and your family. In addition, we are happy to provide MSDS (material safety data sheets) about our products.
- How long will it take my furniture to dry?
It typically takes anywhere from 6-8 hours. We recommend you abstain from using it until the following morning.
- Will all of the spots come out?
We treat all spotted areas with the most professional techniques available today. However, we can not guarantee their complete removal. Many agents affect carpet dyes and spots set in, if not blotted up immediately.
- What does "cleaning to the standards" mean?
In 1992, representatives from the carpet manufacturing industry, the carpet cleaning industry, and the federal government set a common set of standards for the carpet cleaning industry. These standards are now referred to as the Soo1-92 standards. It was agreed that each of these cleaning processes should include these common steps:
- Pre-treating spots, stains and heavily soiled areas
- Hot water extraction
- Thorough rinsing
- Furniture moving
Having your carpet cleaned in accordance with these industry standards means you'll get a quality cleaning job.
- My carpet has bleached or faded spots. Can you help?
If there is color loss in the carpet, it may be able to be spot dyed. Alternatively, we can carry out a carpet repair, by replacing the particular area of carpet with another piece from our stock.