Warranty 

Terms and Conditions

All information on this website is provided as a general guide/outline and based on best practice in typical circumstances. Use of Flat Rate Carpets’ services after agreeing to the terms of the no-obligation free estimate shall be deemed as acceptance of the following terms and conditions:

No-Obligation Free Estimate

Flat Rate Carpet will give you a no-obligation, free estimate before carrying out any job (unless previously agreed). As a result, you will know the precise cost of the job, before we begin work, and will not have to worry about hidden charges.

Return and Redo

Flat Rate Carpet operates a ‘return-and-redo’ policy.  If you are not entirely happy with the level of service you receive, you should let us know within seven days.  We will then make an appointment with you to examine the situation and if we deem it necessary- carry out the work again.

Carpet Cleaning

Carpet cleaning will be carried out according to the following conditions:

1.  We will make the best possible effort to identify and remove all spots, stains and spills from your carpet.  However, we cannot guarantee their entire removal and accept no liability for any permanent deep-seated stains that, in our opinion, cannot be removed in their entirety.

2.  We will accept no liability for color runs, due to non-fast color dyes that already exist in the carpet or rug.

3. We will accept no liability for re-soiling of an area, once its cleaning is complete.

4. We will not be liable for any product purchased from us that may subsequently cause your carpet or rug damage. 

5. The cleaning of your carpet does not extend to the cleaning of its padding.  This is an additional service and will be charged for separately.

6. Flat Rate Carpet will not be liable for any buckling or un-seaming (when a carpet is removed from its place) or any other damage to the carpet, as a result of it being re-stretched.

Rug Cleaning

Flat Rate Carpet guarantees that your rug will be returned to you within 7-10 days of it being picked up from your home.  If a second cleaning of the rug is necessary, this service will be carried out without charge but will take up to additional 7 business days.

Upholstery Cleaning

Upholstery cleaning will be carried out only to the surface of the material and not to the filling.  This is an additional service and will be charged for separately.

Removal of Objects

Flat Rate Carpet will not be responsible for the removal of good, breakables and furniture relating to their carpet cleaning services.  Flat Rate Carpet will not be responsible for any damage caused to such goods, breakables and furniture unless the damage is a direct result of the negligence of our company or our employees.  It should also be agreed that larger items (such as televisions, book cases, wall cabinets, filing cabinets, etc) will remain in place, and no cleaning will take place underneath such items.

Carpet Protection

Flat Rate Carpet will apply any protection agents requested by the client in accordance with the manufacturer’s guidelines.  Flat Rate Carpet cannot guarantee 100% protection of fibers against spills.   Furthermore, if the client has any complaints relating directly to the product, these must be taken up directly with the manufacturer.

Redemption of Coupons

All coupons entitling the customer to a discount on particular services must be redeemed at the time work is carried out.  Flat Rate Carpet will not accept such coupons at a later date. Only one coupon per customer, unless stated specifically.

Privacy Policy

Flat Rate Carpet may, on occasion, ask certain information of you, in order to provide you with the best possible service. However, Flat Rate Carpet will never sell, rent or lease your personal information to others, unless we are given your permission or are required to do so by law. 

Advance Notice

It is not the responsibility of Flat Rate Carpet to ask the customer for specific information relating to the circumstances of the carpet or rug.  It is the customer’s responsibility to provide that information in advance.  Flat Rate Carpet will not be liable for the results of any work carried out when the relevant information was not provided beforehand.

Cancellation Policy

Deposits made for cancelled cleaning jobs are non-refundable. 

Terms of Payment

All payment should be received by Flat Rate Carpet on completion of the work.  Cash, check, bank transfers and credit cards are all accepted.  In the case of commercial clients, a period of 28 days to provide payment is provided.  Any charges incurred by Flat Rate Carpet as a result of failure to honor a check will be liable to the customer. 

Complaints

In the event that you wish to complain about the services provided by Flat Rate Carpet, this must be done either in writing or by telephone within seven days of completion of the work.  No complaints will be acceptable after this time period.

E&OE

Flat Rate Carpet is not responsible for typographical errors, publishing or advertising mistakes and missing components of this disclaimer. This disclaimer cannot be orally contradicted.