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What are your flat rates?
Every carpet/rug is unique. Material, size and condition always vary, which means different treatments and solutions need to be found for different situations. The professionals that we send to your home will determine the most appropriate cleaning option for you, based on the above, and will quote you our flat rate price. This is how we are able to provide you with high-quality service at an affordable price.
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Can you clean mattresses to qualify for border control certifications, when moving to Canada or Mexico?
Yes, we can. Our friendly customer service representatives will gladly explain how.
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Are you licensed, bonded and insured?
Yes, we are. With over 13 years experience we are licensed, bonded and insured in all of our service areas.
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Are you a real company, registered with the IRS?
Yes, we are. When choosing a carpet cleaner, it is important to make sure that it is legitimate. Flat Rate Carpet is such a company and is, naturally, registered with the IRS.
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What's your guarantee for the job?
We use the highest standards in the industry in terms of products, equipment and expertise. If you are not 100% satisfied with the result, we will return and review the work carried out, at no charge to you. If necessary, we will re-do the job.
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How many technicians will come over?
The number of technicians arriving at your place will vary, depending on the size of the job. A single technician will be sent for a relatively simple job and up to three for more complex or large-scale work.
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How soon can I have a technician come out to my house?
Depending on the availability of technicians in your area, we will schedule an appointment at your earliest convenience. Usually we are able to dispatch someone the same day or the following day.
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Where are you located?
We have various locations throughout the Tri-State area, and will dispatch someone from the location nearest to you.
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Where can I drop off my rugs?
At present, Flat Rate Carpet's factories are not customer drop-off oriented. However, we provide a free pick-up & return delivery service throughout the Tri-State Area.
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Are your products safe?
Upon your request, we will use only non-toxic, bio-degradable cleaning agents, to ensure the health and safety of you and your family. In addition, we are happy to provide MSDS (material safety data sheets) about our products.
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Do you move furniture?
Yes, we do. Depending on the circumstances, we will do our best to make sure your property is not damaged in any way during the cleaning process.
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How soon will I be able to talk on my carpet again?
You may use the carpet lightly immediately after cleaning by wearing socks or house slippers. However, we recommend you do not walk on your carpet for a period of two hours after cleaning. Walking on freshly cleaned carpet with bare feet may leave oil spots.
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How long will it take for my carpet to dry?
Normal drying time ranges from 6-24 hours, depending on the humidity level in the air, air movement and room temperature. Do not be alarmed if it takes longer, especially if Teflon or Scotchgard has been applied.
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How long will it take my furniture to dry?
It typically takes anywhere from 6-8 hours. We recommend you abstain from using it until the following morning.
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Will all of the spots come out?
We treat all spotted areas with the most professional techniques available today. However, we can not guarantee their complete removal. Many agents affect carpet dyes and spots set in, if not blotted up immediately.
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How safe are your cleaning and protection methods?
We use only the safest, most effective technology to assure not only your satisfaction, but your safety as well. We do not use any chemicals, or leave any irritant residues.
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I've heard it's best to put off having your carpet cleaned as long as possible, is this true?
No. In fact, many of the major carpet mills today recommend professional cleaning at least once every 6-8 months. The build-up of soil in your carpet, combined with foot traffic, creates an abrasion that breaks down your carpet's fibers.. The higher the traffic in a given area, the more often the carpet will need cleaning. www.lungusa.org.
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What does "cleaning to the standards" mean?
In 1992, representatives from the carpet manufacturing industry, the carpet cleaning industry, and the federal government set a common set of standards for the carpet cleaning industry. These standards are now referred to as the Soo1-92 standards. It was agreed that each of these cleaning processes should include these common steps:
- Pre-vacuuming
- Pre-treating spots, stains and heavily soiled areas
- Hot water extraction
- Thorough rinsing
- Furniture moving
Having your carpet cleaned in accordance with these industry standards means you'll get a quality cleaning job.
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Can you remove a pet odor from my carpet?
Pet odor is a very common problem that often turns out to be much more complex than initially thought. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases, the urine can penetrate into the sub-floor beneath the padding. This creates a more complicated problem, because the urine provides for the growth of bacteria. This, in turn, worsens of the odor problem and can contribute to permanent color loss of carpet fibers. To eliminate this problem, the urine must be removed or neutralized from each of the layers affected. If the contamination is limited to only the face yarn of the carpet, then the cleaning itself may effectively remove the odor. In more severe cases, a urine neutralizer may be applied. In the most severe of cases, replacement of the carpet padding, and treatment of the under-side of the carpet and sub-floor may be required.
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My carpet has bleached or faded spots. Can you help?
If there is color loss in the carpet, it may be able to be spot dyed. Alternatively, we can carry out a carpet repair, by replacing the particular area of carpet with another piece from our stock.
